We are focused on using advance technology in a way that translates into real business
benefits for our clients.
Advanced Technology gives our Clients complete confidence that their customers will receive
a reliable quality service with state of the art functionality. Our network ensures 100%
Dedicated fibre optic bandwidth providing total quality transmission
Redundant transmission capacity
100% generator back up for continuing essential services.
Our Call Centre shall be fully equipped with Pentium IV Compaq workstations and Compaq
Dual Processing Servers.
Our network is one of the latest advancements in the IT industry; using the new enhanced
CAT5 cabling for lightning speeds of data transfer.
Our telecommunications infrastructure consists of Avaya Digital ACD telephone systems with
a fibre optic International Private Lease Circuit (IPLC), connected to a mux at both ends which
transfers voice and data information at 2mb/second; allowing for clear and consistent voice transmission
with no delay.
Our onsite connectivity and electricity infrastructure is supported by:
2 dedicated Earth Stations of 120Mbps and 40Mbps.
International leased data and voice connectivity by VSNL, BSNL and Worldcom.
Domestic leased data and voice connectivity by G.I.P.L.
Enhanced CAT5 structured cabling for voice and data transfer over internet and
Local Area Network (LAN).
State of the art telecommunication by a fibre optic network.
ISDN services with voice, data, video conferencing, e-mail and fax transmissions.
Independent dedicated ISDN capable Digital Telephone Exchanges services.
The entire telecommunication and computer systems are connected through
Uninterrupted Power Supply (UPS).
We have a Nice logger to monitor all the calls incoming and outgoing to monitor
the performance and train the agents to reach perfection.
We have world renowned Predictive Dialer from Avaya Systems Inc which helps
the outbound campaign excel and get the maximum productivity.
We provide around the clock support 24 hours a day, 7 days a week, 365 days a year.